Incidents reported on status page for AVA CAD/CAM Group Ltd. https://status.licence.avacadcam.com/ https://d1lppblt9t2x15.cloudfront.net/logos/c5d5bf23bbb079ca25056010f7a5f1f3.png https://status.licence.avacadcam.com/ en https://status.licence.avacadcam.com/incident/531280 Thu, 20 Mar 2025 08:39:00 -0000 https://status.licence.avacadcam.com/incident/531280#7d01a026029aca18a18639c077d0fcb5bf9681c9c9ae3a030cc8f270548207d8 Overnight UK time, our cloud provider had an issue with their physical servers going down. They worked as fast as they could to replace the physical server and get us back up and running at around 4am. We have run checks this morning to ensure the continuity of our services and we see no reason for further downtime. We will also be investigating today ways we can mitigate this issue for the future. We would like to apologise to all of our users affected by this today. If you would like to discuss this further, you can contact our support team at https://avacadcam.com/get-in-touch/ https://status.licence.avacadcam.com/incident/531280 Thu, 20 Mar 2025 08:39:00 -0000 https://status.licence.avacadcam.com/incident/531280#7d01a026029aca18a18639c077d0fcb5bf9681c9c9ae3a030cc8f270548207d8 Overnight UK time, our cloud provider had an issue with their physical servers going down. They worked as fast as they could to replace the physical server and get us back up and running at around 4am. We have run checks this morning to ensure the continuity of our services and we see no reason for further downtime. We will also be investigating today ways we can mitigate this issue for the future. We would like to apologise to all of our users affected by this today. If you would like to discuss this further, you can contact our support team at https://avacadcam.com/get-in-touch/ https://status.licence.avacadcam.com/ Thu, 20 Mar 2025 04:19:48 +0000 https://status.licence.avacadcam.com/#0f14db198f7e2b9e1b8d745d8ad97ba4ce9760304760b4caecda71c4eac60b61 Legacy Keys recovered https://status.licence.avacadcam.com/ Thu, 20 Mar 2025 04:19:38 +0000 https://status.licence.avacadcam.com/#8aca5d595476e5fc7aa291feacc6cf3591f2f853d7668b72d672b7739ab95141 Cloud Keys recovered https://status.licence.avacadcam.com/ Thu, 20 Mar 2025 00:17:27 +0000 https://status.licence.avacadcam.com/#0f14db198f7e2b9e1b8d745d8ad97ba4ce9760304760b4caecda71c4eac60b61 Legacy Keys went down https://status.licence.avacadcam.com/ Thu, 20 Mar 2025 00:16:55 +0000 https://status.licence.avacadcam.com/#8aca5d595476e5fc7aa291feacc6cf3591f2f853d7668b72d672b7739ab95141 Cloud Keys went down https://status.licence.avacadcam.com/ Thu, 13 Mar 2025 15:32:38 +0000 https://status.licence.avacadcam.com/#2fba078731f56a4c457fc1607894715210712ed51c6e587a428556b5640f7946 Legacy Keys recovered https://status.licence.avacadcam.com/ Thu, 13 Mar 2025 15:32:29 +0000 https://status.licence.avacadcam.com/#9f91f6647613ae52615ec4010ba03815f76cd730912a86b486beb9dc24a4af59 Cloud Keys recovered https://status.licence.avacadcam.com/ Thu, 13 Mar 2025 15:25:29 +0000 https://status.licence.avacadcam.com/#9f91f6647613ae52615ec4010ba03815f76cd730912a86b486beb9dc24a4af59 Cloud Keys went down https://status.licence.avacadcam.com/ Thu, 13 Mar 2025 15:25:09 +0000 https://status.licence.avacadcam.com/#2fba078731f56a4c457fc1607894715210712ed51c6e587a428556b5640f7946 Legacy Keys went down https://status.licence.avacadcam.com/incident/428889 Fri, 13 Sep 2024 21:32:00 -0000 https://status.licence.avacadcam.com/incident/428889#aca1e30d85a6a5f9309e77f1a1a0e1016777d7514495304783061a045dedcf9c Our keying services are now back online https://status.licence.avacadcam.com/incident/428889 Fri, 13 Sep 2024 21:32:00 -0000 https://status.licence.avacadcam.com/incident/428889#aca1e30d85a6a5f9309e77f1a1a0e1016777d7514495304783061a045dedcf9c Our keying services are now back online https://status.licence.avacadcam.com/incident/374157 Fri, 24 May 2024 05:00:00 +0000 https://status.licence.avacadcam.com/incident/374157#5e990bc1e86d94b9641972c10a4207b4426d012b9c00c70a85a3e18fd6cac6f7 Maintenance completed https://status.licence.avacadcam.com/incident/374157 Fri, 24 May 2024 04:00:00 -0000 https://status.licence.avacadcam.com/incident/374157#b67dd9e99bfceeb8c415b8403f3a311553c19eea1b0486cdf96014bfc850cf9e Our upstream provider has indicated they will be performing maintenance on their databases. https://status.licence.avacadcam.com/incident/374156 Thu, 23 May 2024 05:00:00 +0000 https://status.licence.avacadcam.com/incident/374156#d095d01c319f645b807fcfbb837eb5a2b5a0e1029b031188766bb5b9efd3ed18 Maintenance completed https://status.licence.avacadcam.com/incident/374156 Thu, 23 May 2024 04:00:00 -0000 https://status.licence.avacadcam.com/incident/374156#91b7957c753f3d514aaad3950b3fba389194eaca64e3b8c14b19b6e745385a3a Our upstream provider has indicated they will be doing maintenance work on their databases. https://status.licence.avacadcam.com/incident/322351 Mon, 05 Feb 2024 12:22:00 -0000 https://status.licence.avacadcam.com/incident/322351#1eb49b472ff800cc6117561d7d9dac9bbd99894ad07c101d00a579811e5c7605 Cloud Keys are now back online. We have implemented a mitigation that removes the requirement for our upstream keying provider to be responsive. One benefit of this is, for the time being, all customers have access to all modules. Therefore feel free to explore any features you might not normally have access to and if there is anything you wish to keep, you can contact AVA Technical Support who would be more than happy to help you add further modules to your keys. Once the incident is resolved at our upstream partner, all keys will revert to their paid for products. We would like to once again thank you for your understanding this morning and please accept our apologies for any inconvenience this may have caused. - The AVA Team https://status.licence.avacadcam.com/incident/322351 Mon, 05 Feb 2024 11:22:00 -0000 https://status.licence.avacadcam.com/incident/322351#19d336062b8cfddcf6543ae9c2c1d1c74603ff7f9176577fcb4b6b7a8d15cb00 Our upstream provider appears to be coming back online now. They have unfortunately been dealing with a DDoS attack since around 7am UK time. Only keying information is stored with them and therefore we do not expect any personal information to have been accessed during this attack. We spent the morning working on a mitigation to allow for Cloud Keys to continue to work without the the upstream provider. Should there be any further issues we are able to turn on this mitigation quickly and ensure continuation of our software immediately. We will continue to monitor the situation for the rest of the day and are ready to launch the mitigation should any further problems arise. We would like to thank you for your understanding this morning and please accept our apologies for any inconvenience caused. https://status.licence.avacadcam.com/incident/322351 Mon, 05 Feb 2024 06:55:00 -0000 https://status.licence.avacadcam.com/incident/322351#945e45f9b156541b452df74d45a5a322920c976678959616bf94b4b49d6e5666 Cloud Keys are currently unavailable for all customers. Everything is fine with the AVA servers, but unfortunately one of our upstream providers is having issues this morning. We are in touch with them to get this resolved as soon as possible. We would like to apologise for the inconvenience caused and will update this page when we have more information to share and an ETA for resumption of services. https://status.licence.avacadcam.com/incident/243530 Wed, 09 Aug 2023 13:52:00 -0000 https://status.licence.avacadcam.com/incident/243530#85bd4e837fa595e433699c29723d300bb0a96ea453ee4fbd61ecbbfbd8388f37 All services appear to be working as expected, Upstream provider is now indicating that the issue has been resolved. https://status.licence.avacadcam.com/incident/243530 Wed, 09 Aug 2023 13:52:00 -0000 https://status.licence.avacadcam.com/incident/243530#85bd4e837fa595e433699c29723d300bb0a96ea453ee4fbd61ecbbfbd8388f37 All services appear to be working as expected, Upstream provider is now indicating that the issue has been resolved. https://status.licence.avacadcam.com/incident/243530 Wed, 09 Aug 2023 13:39:00 -0000 https://status.licence.avacadcam.com/incident/243530#1c3905d5d65b2129c4b11b083ee2df65fa268ce10291ca132acc0b8f56f1e04c AVA's entire keying system has been unstable since 11am UK time. This is being caused by our upstream cloud provider having networking issues worldwide. We are continuing to monitor the issue and apologise for any inconvenience this has caused. https://status.licence.avacadcam.com/incident/243530 Wed, 09 Aug 2023 13:39:00 -0000 https://status.licence.avacadcam.com/incident/243530#1c3905d5d65b2129c4b11b083ee2df65fa268ce10291ca132acc0b8f56f1e04c AVA's entire keying system has been unstable since 11am UK time. This is being caused by our upstream cloud provider having networking issues worldwide. We are continuing to monitor the issue and apologise for any inconvenience this has caused.