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All AVA Keying Unavailable
Mar 20 at 08:39am GMT
Affected services
Cloud Keys
Legacy Keys
Resolved
Mar 20 at 08:39am GMT
Overnight UK time, our cloud provider had an issue with their physical servers going down. They worked as fast as they could to replace the physical server and get us back up and running at around 4am.
We have run checks this morning to ensure the continuity of our services and we see no reason for further downtime.
We will also be investigating today ways we can mitigate this issue for the future.
We would like to apologise to all of our users affected by this today. If you would like to discuss this further, you can contact our support team at https://avacadcam.com/get-in-touch/
Affected services
Legacy Keys
Cloud Keys